Anesoft
Improving response to medical emergencies

Support

Technical Support

  • Anesoft Corporation provides free technical support to all registered users of our programs.
  • Email us: support@anesoft.com
  • Technical Support Phone: 425-643-9388

Account Help

  • What is this and what is it for?
    • All persons who purchase products from Anesoft will create an account or login to an existing account during the checkout process.
  • Your account with Anesoft allows you to:
    • Manage your software licenses
    • Receive upgrade pricing on new version releases
    • Download your software 24/7 via our web site
  • Do I have an Account?
    • If you have NEVER purchased from Anesoft, you DO NOT have an account. Follow the prompts to create one during the checkout process. Please keep your account ID and PASSWORD for future reference.
    • If you have PREVIOUSLY purchased from Anesoft, you DO HAVE an account.
  • What if I forgot or don't know my Login/User ID?


Frequently Asked Questions


Forgot or don't know my Login/User ID?

Email a request for your account info. We will send you your account information.


What is the difference between the Single License and an Institutional License?

The Single License gives you permission to install the software on a single computer. Any number of people can use the program, but only one at a time. The Institutional License gives your institution permission to install the program on an institutional server and an unlimited number of personal computers. Essentially, the Single License is for an individual or small group of people while an Institutional License is for an entire institution.


How do I earn Continuing Education credits with Anesoft software?

Send us an Email stating which program you used and the number of hours. We will email you a certificate for AMA PRA Category 2 credits.


Do the recommendations in ACLS, PALS and Neonatal Simulators match AHA guidelines?

Yes, ACLS Simulator 8, PALS Simulator 8, and Neonatal Simulator 2 agree with the latest AHA guidelines published in 2008.


Can I earn AHA Certification by using the ACLS Simulator?

Use of the ACLS Simulator does not substitute for the AHA ACLS course, but it does make it very easy to pass the AHA course. Some medical centers have declared the ACLS Simulator to be ACLS ‘equivalent’ for recertification and sedation privileges.